There are plenty of reasons for enterprises that work with cardholder data to care about payment card industry (PCI) compliance. For starters, maintaining PCI compliance is an essential part of protecting cardholders, reducing fraud, and avoiding damage to your reputation. …

Leverage the Salesforce SDK in the final part of my series — This is our final post in our three-part series demonstrating how to use the Salesforce Mobile SDK to build an Android app that works with the Salesforce platform. In our first post, we showed you how to connect to your org. Our second post showed you how to edit and…

How to Understand and Manage Your Customer’s Sensitive Data — Properly securing sensitive customer data is more important than ever. Consumers are increasingly insisting that their data be secured and managed properly. The regulatory environment is also becoming tougher, and business requirements are becoming increasingly complex. …

Part 3: Synchronizing data — Salesforce meets Slack — At last, we’ve arrived at the final part of our series on using Salesforce’s Slack Starter Kit to quickly scaffold a deployable Slack App that interacts with Salesforce data. The Slack Starter Kit makes it tremendously easy to authenticate with Salesforce, organize your code into reusable chunks, and deploy the…

Fetch data from Salesforce and present it in a UI using the Block Kit framework — This post is a continuation of our series based on a video series explaining how to build Slack Apps that integrate with Salesforce APIs. With the Slack Starter Kit from Salesforce, Slack app developers can offload common concerns like Salesforce authentication, directory hierarchies, reusable code, and deployments to Heroku. …

So your team can migrate faster — Cloud migration. It’s a term that comes up in most enterprise conversations at least once. While the term represents the practice of moving from on-premises infrastructure to cloud infrastructure, what is meant by “cloud migration” has evolved. Cloud migration is no longer as simple as moving from on-prem servers to…

In this two-part series, we’re looking at the trends to be expected for customer communication in 2022. How will businesses most effectively reach their customers? …

Build your own Slack app — Businesses depend on Slack for communication and Salesforce for data management. As one might expect, conversations in Slack don’t always correlate to changes in Salesforce records. Being able to share data between these two services can increase team productivity by eliminating the need to switch between them. In December of…

As a business seeking maximum customer engagement, you’re interested in what channels will keep your existing customers close as well as expand your reach to new customers. What are the communication channels that will best reach your customers in 2022? We’re going to cover them here. But first: 2021 To envision 2022 well…